You can-mail with describing your problem, configuration and so on...
In this case send me an -mail describing clearly your problem, your configuration , without forgetting to precise :
the system name, the system release number (exact), the firewall you use and release number, the software name , release that generate your problem and add your firewall log !
Due to huge email trafic , I will not answer to emails that forgot those mains elements.
Please, do not modify the email topic which is added when cliocking on the above link, it will help me reply as soon as possible and more efficiently.
By the way , please note that atguard is obsolete since novembre 1998, so do no hope I will support it at this time for something else but really known problems or questions. The best answer is : time to use another software !!!!!!!!!!!!!!!!!